ONLINE ORDER
Please fill out the order submission form below before sending your samples!
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When preparing your rock samples for shipment, please ensure that you include all required documentation to facilitate smooth processing. It's essential to print and include a filled sample preparation form and your sample list in the package. These documents help us accurately process and handle your samples upon arrival.
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When sending rock samples internationally, please complete the customs declaration form accurately. You can find this form on the website of your chosen courier service. Under "Description of Contents," specify: "Clean rock samples for scientific study, No commercial value". For the "Declared Value," indicate: "$10.00". These details ensure smooth customs clearance and help avoid extra charges or delays. Need assistance? Contact our customer service team—we're here to help.
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Proper labeling of your samples according to the sample list provided with the order submission form is crucial for a seamless process. We carefully organize and process your samples based on this list, ensuring accuracy and efficiency. Need assistance? Contact our customer service team—we're here to help.
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To ensure the safe arrival of your rock samples, please securely package them using ample padding materials such as bubble wrap or foam peanuts. We recommend placing the samples in a sturdy box that provides adequate protection during transit.
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We offer a variety of shipping options to accommodate your needs. Whether you prefer standard mail for cost-effectiveness or express shipping for faster delivery, we've got you covered. International clients can also choose from our reliable international shipping services.
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Once your shipment arrives at our facility, we'll promptly update your order status on the tracking page. You can then track when we begin working on your order and when it's scheduled to ship back to your address. Please use the same email address on the tracking page that you used on the submission form.
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